Situation re compensation from Alabanza/Navisite
My contract with Alabanza includes a Service Level Agreement. I assume since Navisite took this contract over and indeed charged me under it they will be liable for the same payment.
If this is forthcoming I will of course feed back to customers who have incurred financial losses due to the outage. If not I will have to consider legal action against Navisite, but of course this is likely to be a very protracted procedure. I am not quite sure if non-USA residents can join the Class Actions which are proposed. I have already been approached by the ambulance chasers over this.